Frequently Asked Questions

  • 1. How long will it take to build my home?

    Most high-performance custom homes in the Charlotte area take 8–18 months, depending on architectural complexity, permitting timelines, lot conditions, and the level of customization. We provide a detailed construction schedule and keep you updated every step of the way.

  • 2. What factors influence the overall cost?

    Costs are driven by square footage, structural design, site work, finishes, specialty features, and current material/labor markets. We build a comprehensive budget up front and work with you during the design process to ensure your vision aligns with your financial goals—without compromising quality.

  • 3. Do I need to own a lot before we start the process?

    No. We can help you evaluate potential building sites. We assess slope, soil, utilities, setbacks, and HOA requirements to ensure the site supports your home’s design and performance needs.

    .

  • 4. What makes a home high-performance?

    High-performance homes focus on energy efficiency, comfort, durability, and healthy indoor air quality. This often includes advanced framing, superior insulation, ERV ventilation systems, high-efficiency HVAC, air sealing, and high-quality windows. Every detail is designed to outperform standard construction.

  • 5. Can I customize every aspect of my home?

    Absolutely. From room layouts and structural features to cabinetry, lighting, and finishes, we guide you through a curated selections process that blends luxury aesthetics with performance driven building techniques.

  • 6. Do you offer architectural design services?

    Yes, we offer in-house drafting services that allow us to refine and enhance both function and design. Or draft a brand-new, fully custom floor plan. We can connect you with top architects and designers in Charlotte, or we can work seamlessly with the team you already have.

  • 7. How do you ensure quality craftsmanship?

    We work with vetted trade partners who share our high standards. Throughout construction, we conduct regular inspections, third-party testing, and strict quality checkpoints at each phase, from foundation to final walkthrough.

  • 8. How often will I receive updates during construction?

    We believe transparency builds trust. Our PM’s post daily reports on Buildertrend (a project management software),weekly updates, progress photos, and on-site meetings, so that you always know what’s happening.

  • 9. Can I make changes once construction has started?

    Yes, changes are possible depending on the stage of construction. We document all revisions, explain cost and time impacts clearly, and ensure the build remains aligned with your vision and timeline.

  • 10. What kind of warranty do you provide?

    Our warranty is in effect as long as you own the home. We build long-term relationships, not one-and-done projects. Our homes are designed to be efficient, comfortable, and dependable. If something we installed or constructed ever fails, we make it right.

  • 11. Can I tour homes you’ve built or speak with past clients?

    Yes. We’re proud to share our craftsmanship. Private tours of homes (when available), and references from past clients can be arranged.

  • 12. What is your process from start to finish?

    Our process is streamlined and client-focused:
    Consultation, Lot Evaluation, Pre-Construction Design & Budgeting, Contract, Selections, Construction, Quality Testing, Final Walkthrough, Warranty & Support.

“Home is where the heart is and we build it with care, quality, and vision, just for you.”